Shipping and Returns

We aim to process your order within 3 - 5 working days, please be advised that this could take longer during busy periods. 

 

UK

Standard - £3.50 / Tracked £4.50

FREE Standard for orders over £35 

Sent via Royal Mail, please allow 5-7 working days for delivery after shipping

EUROPE

Standard - starts at £5.99 / Tracked £15.99 

FREE Delivery for orders over £100

Please allow 5-15 working days for delivery after shipping

REST OF THE WORLD

Standard - £19.99 / Tracked - £25  

FREE Delivery for orders over £150

Please allow 5-25 working days for delivery 

 

If you have not received your order within the specified time above, please contact us in the first instance. For any further queries or missing orders you can contact the carrier here

After 5 working days of expected arrival date your order shall be deemed delivered. 

Returns and Cancellations 

You have the right to cancel your order at any time before it has been dispatched. If you change your mind and would like to cancel your order you must contact us here. Please confirm your order number.  

 

We take great pride in our products and are confident that you will be delighted with your purchase, however should you wish to return any items for a refund, you should do so within 14 days of receiving your order. To initiate a return, please forward your request along with your proof of purchase to info@cheorganics.com within 3 days of receipt.   

All items must be returned in original packaging, in unopened and unused condition. Please note that refunds will be processed minus the costs of shipping. The customer is responsible for any costs of a return.  

Damages

We strive to ensure our goods reach you in perfect condition, however if your order arrives damaged please contact us here and we will arrange a replacement upon proof of damage. All discrepancies must be reported within 24 hours of receipt.